Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).


2.1 Information Needed to Use the ayay.ai Platform.

We collect personal information about you when you use the ayay.ai Platform. Without it, we may not be able to provide all services requested. This information includes:

Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, and profile photo, some of which will depend on the features you use.

2.2 Information You Choose to Give Us.

You can choose to provide us with additional personal information. This information may include:

Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

Information About Others. Such as a payment instrument belonging to another person or information about a co-worker. By providing us with personal information about others, you certify that you have permission to provide that information to ayay.ai for the purposes described in this Privacy Policy and you have shared the ayay.ai Privacy Policy with them.

Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with ayay.ai Support and other Members, import or manually enter information, or share your experience with us.

2.3 Information Automatically Collected by Using the ayay.ai Platform.

When you use the ayay.ai Platform, we automatically collect personal and other information. This information may include:

Usage Information. Such as the pages or content you view, additional services you have added, and other actions on the ayay.ai Platform.

Log Data and Device Information. Such as details about how you’ve used the ayay.ai Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the ayay.ai Platform. We may collect this information even if you haven’t created an ayay.ai account or logged in.

Cookies and Similar Technologies As Described in Our Cookie Policy.

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

Third-Party Services. If you link, connect, or login to the ayay.ai Platform with a third-party service (e.g., Google, Facebook, X), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

Referrals and Co-Workers. If you are invited to the ayay.ai Platform, for example, as a co-worker on a brand, the person who invited you can submit personal information about you such as your email address or other contact information.

Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the ayay.ai Platform, or about your experiences and interactions from our partners.


3.1 Provide, Improve, and Develop the ayay.ai Platform.

We may process this information to:

- enable you to access the ayay.ai Platform,

- enable you to communicate with other Members,

- process your request,

- perform analytics, debug, and conduct research,

- provide customer service training,

- send you messages, updates, security alerts, and account notifications,

- process, handle, or assess claims,

- personalize and customize your experience based on your interactions with the ayay.ai Platform, your search and usage history, your profile information and preferences, and other content you submit, and

- enable your use of our enterprise products and accommodation services.

If you provide us with your contacts’ information, such as your co-workers, we may process this information to: (i) facilitate your referral invitations, (ii) share your brand marketing, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.

3.2 Create and Maintain a Trusted and Safer Environment.

We may process this information to:

- detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,

- study and combat discrimination,

- conduct fraud prevention, security investigations, and risk assessments,

- verify or authenticate information provided by you,

- conduct checks against databases and other information sources,

- comply with our legal obligations,

- enforce our agreements with third parties,

- comply with law, respond to legal requests, prevent harm, and protect our rights,

- enforce our Terms and other policies and

- assess or evaluate your interactions with the ayay.ai Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the ayay.ai platform as well as information in relation to activities on and off the ayay.ai platform that can be associated with you, could restrict or suspend your access to the ayay.ai Platform if such processes detect activity that may pose a safety or other risk to ayay.ai, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

We may process this information to:

- send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

- personalize, measure, and improve our advertising,

- administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by ayay.ai or its third-party partners,

- analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you,

- invite you to events and relevant opportunities, and

- send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

3.4 Analyzing and Sharing Your Communications.

We may review, scan, or analyze your communications on the ayay.ai Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the ayay.ai platform in message threads, profiles, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

3.5 Linking Third-Party Accounts.

You can link your ayay.ai account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

some of the information provided to us from linking accounts may be published on your public profile,

your activities on the ayay.ai Platform may be displayed to your Friends on the ayay.ai Platform and/or that third-party service,

a link to your public profile on that third-party service may be included in your ayay.ai public profile,

information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes, and

publication and display of information that you provide to the ayay.ai Platform through this linkage is subject to your settings and authorizations on the ayay.ai Platform and the third-party service.


4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your ayay.ai account or participating in promotional activities by ayay.ai, your brand, partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to ayay.ai, or otherwise promote our products and services.

4.2 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against ayay.ai, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on ayay.ai’s Law Enforcement Guidelines here), (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, or (v) protect the rights, property or personal safety of ayay.ai, its employees, its Members, or members of the public.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to ayay.ai, our Members, or expose ayay.ai to a claim of obstruction of justice.

4.3 Business Transfers.

If ayay.ai undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.10 Corporate Affiliates.

To support us in providing, integrating, promoting and improving the ayay.ai Platform and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:

Sharing with ayay.ai, Inc. Even if your country of residence is not the United States, your information will be shared with ayay.ai, Inc., which provides the technical infrastructure for the ayay.ai Platform.


5.1 Third-Party Partners & Integrations.

Parts of ayay.ai may link to third-party services. ayay.ai does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Ads, Facebook Ads, and any other third-party services that we may use. Note that we are a dynamic company and our providers might change at a moment's notice. Please contact us for the full list of third-party services that we use.

5.2 Payment

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.


You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your ayay.ai Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an ayay.ai Account for fraud or safety reasons, we may retain information from that ayay.ai Account to prevent that Member from opening a new ayay.ai Account in the future.

We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, ayay.ai may keep information for tax, legal reporting, and auditing obligations.

Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on ayay.ai, even after your ayay.ai Account is canceled.

Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.


While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.


We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the ayay.ai Platform will be subject to the revised Privacy Policy.


For questions or complaints about this Privacy Policy or ayay.ai’s handling of personal information please refer to our contact section in our Terms and Conditions page.